In the past three months, the city’s furniture complaints have exceeded the number of consumer complaints.

The reporter learned from the industry and commerce department that since September this year, the Harbin Industrial and Commercial Bureau and the Municipal Consumers Association have accepted consumer and business operators to sign furniture purchase contracts, custom disputes, consumer disputes, and 399 complaints. More than 100 complaints.

In June of this year, Ms. Zhang customized a set of leather fabrics with a value of 6610 yuan in a sales department of a sofa company in Daoli District. Upon arrival, Ms. Zhang found that only two handrails were leather. The front and back of the backrest, the headrest and all the side materials were leathery, and the twisted wire was also single-line, which was inconsistent with the sample double-bright line. In this regard, the operator proposes two solutions: First, the consumer pays another 1,200 yuan, replaces the leather material with leather, and re-does one; second, if the consumer chooses to return the goods, he must bear 20% of the loss of the goods. And shipping. Ms. Zhang complained to the City Consumers Association because she could not reach an agreement with the operator.

The city's coordination check found that the contents of the sofa customization contract signed by the operator and the consumer were not detailed enough, and the basic terms such as the color, specification and texture of the sample and the fixed product were not specified, especially if they were not negotiated with the consumer. Unauthorized selection of leather for consumers. The appearance of the delivered product is different from the sample, and the operator has a breach of contract and should bear legal responsibility. After mediation, the operator returns the goods to the consumer.

In this regard, the Municipal Consumers Association reminds consumers that when purchasing furniture and other commodities, it is necessary to pay attention to signing contracts with the operators. In addition to the basic contents such as price, size and quality, it is necessary to clarify other terms such as performance methods and performance deadlines. . If it is found in the implementation that it is necessary to modify or supplement the terms and conditions, the two parties shall negotiate in time, sign the change and supplement the agreement, and may not arbitrarily change the contents of the contract terms.