According to a report by the British Broadcasting Corporation (BBC) yesterday, Swedish furniture retail giant IKEA issued a warning on Thursday that two children's beds will be recalled in 17 countries around the world due to design flaws that pose a risk of broken parts in children's beds. According to IKEA, the metal rods that connect the bed frames and guardrails on the children's beds may break, and sharp metal edges may cut people. This is another recall incident involving children's products after New Zealand's "poisoned milk powder".
A related person from the IKEA Nanjing Public Relations Department told the Yangzi Evening News reporter that after receiving the global recall information of these two wooden beds, Nanjing IKEA immediately posted relevant announcements in the store. The publicist said that the two wooden beds have been sold in China for about 6,000.
Global Recall>>>
The crib has the danger of "cutting people"
IKEA said that it has received seven reports of related problems. A metal fixing rod in the problematic children's bed broke, forming a sharp edge, which may have "risk of cutting people." However, the company also stressed that so far has not received the injury report for this reason.
IKEA said it recalled two children's beds, Kritter and Sniglar, but only certain batches of products were affected. The two wooden beds to be recalled were all produced between April 2011 and May 2013. It is reported that so far, these two problematic children's beds have sold about 200,000 copies worldwide.
Company response>>>
Sold about 6,000 pieces in China
Yin Lifang, IKEA China Retail Business Communications Manager, said that the two wooden beds have sold about 6,000 in China. At present, the company has released a message asking IKEA customers to check the label of the purchased goods. If the purchased product is found to be a problem batch of the recall scope, you can contact IKEA customer service for repair or refund.
Customers who choose to make repairs can get a repair kit, mainly a metal pole, which will then be carried by IKEA service personnel to repair the customer. If the customer insists on a refund, IKEA will refund the customer in full at the original price of the sale. Late night
Nanjing visit
The maintenance registration has been started and a full refund can be made.
A related person from the IKEA Nanjing Public Relations Department told the Yangzi Evening News reporter yesterday that after receiving the global recall information of these two wooden beds, Nanjing IKEA immediately posted relevant announcements in the store. The publicist said that the two wooden beds have been sold in China for about 6,000. The specific sales of Nanjing stores have no relevant information and are not easy to disclose.
The Yangzi Evening News reporter learned that IKEA currently requires customers to check the label of the purchased goods. If the purchased product is found to be in the batch of the problem bed recall, you can get in touch with IKEA customer service for repair or refund. Therefore, the consumer is reminded that the production date of the Klit problem bed is between April 3, 2011 and May 31, 2013. The production date of the Singley problem bed is from April 3, 2011 to May 4, 2013.
Nanjing IKEA staff said that customers who choose to repair can get a repair kit, mainly a metal pole. There are two kinds of maintenance methods for customers to choose. One is the on-site service. IKEA maintenance personnel will carry the repair kit to the customer for maintenance. Second, the customer will leave a detailed address for IKEA, and IKEA will mail the repair kit to the customer. Both of these repair methods are free. The staff of Nanjing IKEA said that the current IKEA Nanjing store has carried out maintenance registration work. At present, the customer service department has not received the customer's maintenance request, and the maintenance kit will not arrive until two weeks later.
What if the customer is worried about the safety hazard and insists on returning?
The staff of Nanjing IKEA said that if the customer insists on choosing a refund, then IKEA will refund the customer in full according to the original price of the sale. For specific return matters, please contact customer service.
The problem bed was removed in June last year.
At 5 o'clock in the afternoon yesterday, many parents took their children to shop and play in the area of ​​Nanjing Yijia Children's Furniture (children's furniture decoration renderings). However, in the children's furniture area, the Yangzi Evening News reporter did not see the maintenance recall notice for the two problem children's beds. The staff said that in June last year, the two wooden beds had been removed from the Nanjing store, and the reasons for the specific removal were unclear. As for why the children's furniture area did not post a maintenance recall notice, the staff also said that they did not know.
At the work desk of the IKEA Customer Service Department in Nanjing, the Yangzi Evening News reporter saw the “replacement repair†notice for the problem bed. The staff said: "This maintenance notice was put in this morning. There are no customers at present." However, the location of this notice was not obvious. The Yangzi Evening News reporter also found out after inquiring the staff.
In the homepage news room of IKEA's official website, the Yangzi Evening News reporter saw the "replacement repair" notice of the problem bed. This notice was released on August 15, 2013 at 2pm.
In addition, the reporter found on the Internet that IKEA recalled the problem children's wooden bed, which once again caused netizens to talk about the frequent "recall" of IKEA. Some netizens believe that frequent recalls of children's products are worrying. Some netizens have expressed their understanding of IKEA's "recall".
Netizen @è¾¹å°æ–°ç§°: IKEA's children's products total recall ... and netizen @æžå“å°å°é»‘ said: "Why IKEA China official website announcement is only maintenance, and can not be refunded? And the announcement in a very inconspicuous place, looking for a long time Just found."
The netizen @æ¡‚æ¡‚æ¡‚ä»” said: "Responsible and dare to take responsibility."
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IKEA frequently "recalls" events
In recent years, recalls have been a vocabulary for IKEA. The scope of recalls covers glass, coffee/teapots, wardrobes with glass doors, children's high chairs and more. The Yangzi Evening News reporter saw on the product recall page of the press room of IKEA's official website that since April 2010, IKEA has had as many as 10 consecutive recalls, many of which are children's products.
On June 4, 2010, IKEA recalled the Repa children's high chair because the spring lock attached to the child seat frame could break, causing the seat to fall off the frame.
In August 2010, IKEA once again issued a warning message on Roman blinds and venetian blinds, stating that young children may be caught by pulling wires, beads and ropes that pass through the window coverings, causing suffocation.
On October 4, 2011, IKEA recalled the Bosa Folding Children's Tent, which may present a serious risk of injury, because the wire frame of this tent may break during use. This can cause sharp wires to poke out of the tent fabric, scratching or stabbing the children playing.
On January 5, 2012, IKEA recalled the Andilo Children's High Seat Belt, as the seat belt of the high chair will open unexpectedly during use, posing a risk of falling.
In addition to the products, in February of this year, the Swedish meatballs sold at the IKEA restaurant were recalled due to the “horse meat storm†that may be involved in Europe. Although China's IKEA claims that the meatball production site is in Xiamen, it also brings a lot of shock to consumers.
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